The Durst Organization

Residential Property Manager

ID
2017-1206
US-New York
# of Openings
1
Category
Residential

Durst Profile

For over 100 years, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations.

OUR MISSION STATEMENT: We build, own, and operate many of the world’s most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

OUR GUIDING PRINCIPLE: Leave a place better than we found it.

Overview

The Durst Organization is seeking a Residential Property Manager to be a part of an exciting, fast-paced, three-building luxury residential rental community in Manhattan at the site level. Responsibilities will include acting as liaison among the leasing team, service team and residents, as well as directly supervising the Move-In Coordinator.

Responsibilities

Service:

  • Enhancing and refining the existing service culture between residents and the staff
  • Timely response and resolution to escalated resident matters
  • Building rapport through daily interactions and resident events
  • Superior attention to detail relating to interior building and grounds’ general aesthetic
  • Creating efficiencies to improve the overall resident experience

 

Financial:

  • Creation, implementation and adherence to a multi-entity allocated budget
  • Invoice review, coding and approval on an allocated basis to align with multi-site property budget
  • Review and reconciliation of submeter charges
  • Account reconciliation including ledger review and account dispositions
  • Audit of lease data entered into the Content Management System (MRI)
  • Monthly variance analysis and creation of quarterly financial reports
  • Account entries in MRI; Lease termination fees, renewals, additional rent
  • Management of all marketing related activities for leasing

 

Operations:

  • Macro communication to residents related to building wide initiatives and projects
  • Coordination and scheduling of all vendors, contractors and property tours
  • Scheduling, and execution of all work requests for Durst Residence
  • Review, coordination and interaction with all vendor and contractor visits per the service agreement
  • Supervisory responsibilities for fitness operator, landscaping and all amenity areas
  • Creation of RFP, bidding, award and contract for service agreements and capital improvement projects
  • Daily coordination with both the leasing and operations team to ensure an optimal resident experience
  • Tracking of daily, weekly and monthly analytics generated from surveys, the work order tracking system, or other means to analyze and improve operations at the site level
  • Identify and create SOP, MOP, EAP and best practices for service and leasing teams, as required
  • Create agenda and lead weekly/monthly team meetings

Qualifications

 

  • Baccalaureate degree in business administration or equivalent
  • Experience with MRI or similar residential suite software a plus
  • Ability to interact effectively with diverse groups both internally and externally
  • Ability to work independently and in team settings
  • Possess high level of attention to detail
  • Effective oral and written communication skills
  • Maintains a professional demeanor
  • Conflict resolution and mediation skills
  • Intermediate to advanced proficiency in Microsoft Office applications, such as Word, Excel, Outlook, PowerPoint and Project

EEOC

Equal Opportunity/Affirmative Action Employer: Minorities/Female/Disabled/Veteran

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