The Durst Organization

Director of Amenity Services

ID
2017-1237
US-
# of Openings
1
Category
Leasing

Durst Profile

The Durst Organization, founded in 1915 by Joseph Durst, is the owner, manager and builder of 13 million square feet of premiere Manhattan office towers and 1,250 units of residential rental housing. The Durst Organization built the most environmentally advanced skyscraper in the United States, the 2.1 million square foot LEED Platinum Bank of America Tower at One Bryant Park. The Organization is recognized as a world leader in the development of high-performance and environmentally advanced commercial and residential properties.

The Durst Organization is the joint venture and equity partner of the Port Authority of New York and New Jersey in the development of One World Trade Center, the Western Hemisphere’s tallest building. The Durst Organization is the managing partner of the 3 million square foot office tower responsible for tenant fit-out, leasing and property management. The Durst Organization is currently building two mixed-use residential buildings. 855 Avenue of the Americas is a 570,000 square foot residential rental tower above an office and retail base and W57th Street is a 709 unit rental building above 45,000 square feet of retail. Both projects are slated for completion in 2015.

The Durst Organization continues to grow and seek out new opportunities for innovative commercial and residential development in and around New York City

Overview

The Director of Amenity Services (DAS) is responsible for managing the amenity spaces within the Durst Portfolio. The duties include holding the operators of the food, beverage and conference center spaces at our properties, including 4 Times Square and One World Trade Center, accountable to the goals and objectives outlined by the company. The DAS will work closely with the selected onsite operators and will act as a conduit between the two operations, reporting directly in to The Durst Organization (TDO). The DAS will be responsible for administering Key Performance Indicators associated with each business, will ensure the overall quality of food, beverage and service and will safeguard the financial health of the business. The DAS maintains relations with the property managers and outside consultants or vendors contracted by the facility.

 

The DAS will serve as the liaison between external vendors selected to operate TDO Portfolio amenity spaces and the broader TDO leadership. The DAS will assist TDO leadership in developing metrics that can assist in making decisions around vendor selection and management that supports tenant satisfaction and maximizes amenity space utilization. He/she will be work closely with TDO leadership to ensure amenity space staff provides best in class customer service and control operational expenses related to the amenity space tenant offerings.

Responsibilities

  • Achieve results and goals in all aspects of food, beverage, service, hospitality, operations and financial performance. To include, but not limited to the following:Financial Goals and Performance
    • Health and Safety Compliance
    • Retail Operations
    • Purchasing Efficiencies
    • Production Systems
    • Marketing Initiatives
  • Manage relationships with amenities vendors
  • Establish and maintain business relationships necessary for the successful operation of the amenity spaces and ensure effective coordination across internal departments and with external stakeholders.
  • Directs business to achieve high performance as measured by The Durst Organization
  • Prepare detailed report of exceptions and recommend corrective action based on goals and contract requirements
  • Utilize F&B experience to continuously assess, analyze, improve operational effectiveness, and achieve overall business operational plans.
  • Provide technical support for the amenities space with respect to operations, utilities, and operation cost controls, and overall equipment effectiveness.
  • Proactively manage facility by conducting regular needs assessments, refining processes and regularly reviewing safety programs, operational and capital budgets, and conducing tenant satisfaction audits.
  • Establish a tenant feedback loop to assess vendor performance and amenity performance.
  • Investigate complaints regarding facility operation and resolve satisfactorily.
  • Assure all projects comply with Durst Organization Management standards.
  • Develop yearly operations plan including capital improvement projects and vendor assessments
  • Provide weekly operations report to management on amenities space and vendor progress and milestones
  • Participate in creative process to enhance tenant experience and establish the Durst amenities brand
  • Regularly evaluate food and beverage for quality.
  • Communicate effectively with all team members and guests through telephone, written, and electronic communications.
  • Apply best practices in the interpretation and compliance of all policies, rules and regulations.
  • Hold operators accountable by ensuring that they are performing their responsibilities effectively, taking corrective action when necessary.
  • Ensure a high level of customer service and guest satisfaction throughout the operation.
  • Work with TDO F&B purchasing decision makers to ensure strategic TDO purchasing, in particular where appropriate in support of the amenity space operations.
  • Oversee “community manager” and/ or tenant community engagement initiatives at various properties.
  • All other duties as assigned.

 

Qualifications

 

  • 8+ Years senior retail food and beverage manager experience
  • Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise
  • Proven ability in Business & Industry (B&I) food and beverage experience
  • A minimum of 5 years of leadership, organization and management experience
  • Experienced and proven record of Financial reporting/P&L management
  • Proven vendor/partnership management abilities
  • Retail food and beverage background
  • Event and conference management experience
  • Food preparation knowledge
  • Demonstrated Conflict resolution skills
  • Food safety knowledge
  • Marketing and strategic planning skills
  • Proven ability to provide and lead a team regarding Guest service capabilities
  • Logistical planning and problem solving skills
  • Excellent communication skills (oral & written)
  • Ability to Multi-tasking and prioritize
  • Excellent Initiative & follow through skills
  • Attention to detail
  • POS system expertise
  • Proficiency in Microsoft Excel, Word, and PowerPoint required.
  • Proven work record of safe work practices and efficient time management skills.
  • Entrepreneurial spirit
  • Have the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations to person(s) involved

 

Certificates, Licenses, Registrations:

  • NYC Food Handler’s Certificate
  • ServSafe
  • TIPS Certified
  • CPR

 

EEOC

Equal Opportunity/Affirmative Action Employer: Minorities/Female/Disabled/Veteran

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