The Director of Amenity Services (DAS) is responsible for managing the amenity spaces within the Durst Portfolio. The duties include holding the operators of the food, beverage and conference center spaces at our properties, including 4 Times Square and One World Trade Center, accountable to the goals and objectives outlined by the company. The DAS will work closely with the selected onsite operators and will act as a conduit between the two operations, reporting directly in to The Durst Organization (TDO). The DAS will be responsible for administering Key Performance Indicators associated with each business, will ensure the overall quality of food, beverage and service and will safeguard the financial health of the business. The DAS maintains relations with the property managers and outside consultants or vendors contracted by the facility.
The DAS will serve as the liaison between external vendors selected to operate TDO Portfolio amenity spaces and the broader TDO leadership. The DAS will assist TDO leadership in developing metrics that can assist in making decisions around vendor selection and management that supports tenant satisfaction and maximizes amenity space utilization. He/she will be work closely with TDO leadership to ensure amenity space staff provides best in class customer service and control operational expenses related to the amenity space tenant offerings.
Certificates, Licenses, Registrations: