The Durst Organization

  • Food & Beverage Manager

    ID
    2018-1305
    Location
    US-New York
    # of Openings
    1
    Category
    Amentities
  • Durst Profile

    For over 100 years, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations.

    Overview

    The Amenities Manager is responsible for day to day supervision of amenities, events, programing and daily food and beverage operations within the Durst Portfolio. The duties include supervising amenity events and programming within the portfolio to provide and exceptional amenities experience. The Amenities Manager will work closely with the Amenities team, onsite operators and partnerships overseeing daily programming and event operations, as well as acting as a conduit between our partnerships and The Durst Organization and the Well& Brand.

     

    The Amenities Manager will serve as the liaison for day to day operations of the Well& Amenity Space at 4 Times Square as well as event and programming related events within the space. The Amenities Manager will administer and review metrics that can assist in making decisions around daily operations and management that supports tenant satisfaction and maximizes amenity space utilization.

     

    This individual will work closely to develop and implement the Well& amenity brand through new and existing portfolio locations, including residential and commercial locations coordinating branded programming and events. He/she will be work closely with our partnerships to ensure amenity space staff provide the best in class customer service and control operational expenses related to the amenity offerings.

    Responsibilities

    • With the Director of Amenities, supervise the established food, beverage, service, hospitality, operations and financial performance. To include, but not limited to the following: Financial Goals and Performance
      • Health and Safety Compliance (Audits)
      • Retail Operations (Partnership)
      • Purchasing Efficiencies (Audits)
      • Production Systems (Audits)
      • Marketing Initiatives (Coordination)
    • Manage relationships with amenities vendors with the support of the Director of Amenities
    • Maintain business relationships necessary for the successful operation of the amenity spaces and ensure effective coordination across internal departments and with external stakeholders.
    • Supervise business to achieve high performance as measured by The Durst Organization
    • Review KPI metrics and prepare detailed report and follow-up notes on corrective action based on goals and contract requirements.
    • Utilize F&B experience to continuously assess, analyze, improve operational effectiveness, and achieve overall business operational plans.
    • Provide technical support for the amenities space with respect to operations, utilities, and operation cost controls, and overall equipment effectiveness.
    • Administer assessments, refining processes and regularly reviewing safety programs, operational and capital budgets, and conducing tenant satisfaction audits.
    • Investigate complaints regarding facility operation and resolve satisfactorily.
    • Assure all projects comply with Durst Organization Management standards.
    • Programming
      • Support the amenities team in the development of programming in residential and commercial portfolio
      • Participate in creative process to enhance tenant experience and establish the Durst amenities brand
      • Administering programming events with the Programming Manager
      • Building relationships to expand the reach and depth of the programming we offer to our portfolio
    • Events
      • Support the amenities team in the administrative and planning for internal events
      • Establishing a portfolio of corporate locations that can be used for events/meetings, including configuration template, standard vendors and pricing.
      • Streamlining and creating replicable processes wherever possible
      • Supervise the external events process and approvals with the Events Manager and Director of Amenities
      • Regularly evaluate food and beverage for quality.
    • Integrating sustainability into all processes, standard operating procedures and adopted business practices as part of conducting core job responsibilities.
    • Communicate effectively with all team members and guests through telephone, written, and electronic communications.
    • Apply best practices in the interpretation and compliance of all policies, rules and regulations.
    • Hold operators accountable by ensuring that they are performing their responsibilities effectively, taking corrective action when necessary.
    • Ensure a high level of customer service and guest satisfaction throughout the operation.
    • Work with TDO F&B purchasing decision makers to ensure strategic TDO purchasing, in particular where appropriate in support of the amenity space operations.
    • Oversee administrative support team
    • All other duties as assigned.

    Qualifications

    Areas of Knowledge, Skills and Abilities:

     

    • 5+ Years senior retail food and beverage manager experience
    • Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise
    • Proven ability in Business & Industry (B&I) food and beverage experience
    • A minimum of 4 years of leadership, organization and management experience
    • Experienced and proven record of Financial reporting/P&L management
    • Proven vendor/partnership management abilities
    • Retail food and beverage background
    • Event and conference management experience
    • Food preparation knowledge
    • Demonstrated Conflict resolution skills
    • Food safety knowledge
    • Marketing and strategic planning skills
    • Proven ability to provide and lead a team regarding Guest service capabilities
    • Logistical planning and problem solving skills
    • Excellent communication skills (oral & written)
    • Ability to Multi-tasking and prioritize
    • Excellent Initiative & follow through skills
    • Attention to detail
    • POS system expertise
    • Proficiency in Microsoft Excel, Word, and PowerPoint required.
    • Proven work record of safe work practices and efficient time management skills.
    • Entrepreneurial spirit
    • Have the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations to person(s) involved

       

    Certificates, Licenses, Registrations:

    • NYC Food Handler’s Certificate
    • ServSafe
    • TIPS Certified
    • CPR

    EEOC

    Equal Opportunity/Affirmative Action Employer: Minorities/Female/Disabled/Veteran

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