The Durst Organization

  • Support Specialist

    ID
    2018-1312
    Location
    US-New York
    # of Openings
    1
    Category
    Information Technology
  • Durst Profile

    For over 100 years, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations.

    Overview

    This is a tempory position within The Durst Organizations Desktop Support Team.

     

    The Information Technology Support Specialist is responsible for general help desk duties, including setting up new users, user’s day-to-day application and computer issues. They manage general daily user requests for assistance and support the Network Operations in maintaining and improving user experience and performance

     

     

    Responsibilities

     

    • Responsible for all computer, printer, and accessory device installations
    • Work all internal Systems and Services Tracking service requests, as assigned.
    • Assist management to research, identify, and implement software and hardware enhancements and upgrades
    • Use Helpdesk software to maintain accurate IT asset management, including maintenance and purchase agreement information for all IT resources.
    • Manages all smartphone and mobile devices including IPhones, scanners, netbooks, MiFis, tablets, etc. Performs trainings with all new users of these devices
    • Assists with all conference room set-ups for laptops, projectors and screens
    • Sets-up satellite office machines and troubleshoots either remotely or on site
    • Sets up all mobile devices, phones, printers and fax lines following active directory security protocols
    • Archive data restore as required
    • Troubleshoots all LAN access and connectivity issues for users. Escalates when needed
    • Troubleshoots remote support requests
    • Prepare instructional documents and videos on relevant IT procedures and applications
    • Attend relevant technical trainings to stay up to date on trends and new technologies
    • Performs any other duties as may be assigned

     

    Qualifications

     

     

    • 4 year accredited college degree - Information Services or other relevant major
    • 2+ IT related experience
    • 2+ years IT related help desk/troubleshooting experience
    • Demonstrated strong verbal and written communication skills
    • Demonstrated strong organizational, analytical and interpersonal skills with detail-oriented focus required
    • Demonstrated computer proficiency, including but not limited to, Microsoft Office, SQL,MS Access Databases and Adobe.
    • Demonstrated computer hardware and network systems experience

     

     

    EEOC

    Equal Opportunity/Affirmative Action Employer: Minorities/Female/Disabled/Veteran

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