The Durst Organization

  • Concierge - VIA

    ID
    2018-1337
    Location
    US-NY-
    # of Openings
    1
    Category
    Residential
  • Durst Profile

    The Durst Organization, founded in 1915 by Joseph Durst, is the owner, manager and builder of 13 million square feet of premiere Manhattan office towers and 1,250 units of residential rental housing. The Durst Organization built the most environmentally advanced skyscraper in the United States, the 2.1 million square foot LEED Platinum Bank of America Tower at One Bryant Park. The Organization is recognized as a world leader in the development of high-performance and environmentally advanced commercial and residential properties.

    The Durst Organization is the joint venture and equity partner of the Port Authority of New York and New Jersey in the development of One World Trade Center, the Western Hemisphere’s tallest building. The Durst Organization is the managing partner of the 3 million square foot office tower responsible for tenant fit-out, leasing and property management. The Durst Organization also completed the building of two mixed-use residential buildings in 2016: 855 Avenue of the Americas is a 570,000 square foot residential rental tower above an office and retail base and VIA 57 West is a 709 unit rental building above 45,000 square feet of retail.

    Overview

    The Durst Organization continues to grow and seek out new opportunities for innovative commercial and residential development in and around New York City.

    Please note this position has the following work schedule: Thursday - Friday, 7:00am - 3:30pm; Saturday, 3:00pm - 11:30pm; and Sunday - Monday, 11:00pm - 7:30am.

    Responsibilities

    Concierge candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. Candidate will ensure that the lobby, entry ways, and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents.  Responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking, and handling any complaints from residents and escalating them appropriately.

     

    • Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards.
    • Adhere to the Durst Residential Standard Operating Procedures.
    • Ensuring the lobby, entry ways, and front desk is clean and organized at all times.
    • Answering the telephone, providing information, forwarding calls and taking messages when necessary.
    • Routinely inspect community amenity areas for trash, cleanliness, and lighting.
    • Signing for deliveries and packages and tracking in BuildingLink©.
    • Distributing and assisting residents with packages.
    • Accepting service requests from residents and logging appropriately into BuildingLink©.
    • Ensuring that all apartment keys are accounted for and secure during shift per KeyTrak© Standard Operating Procedure.
    • Issuing keys to residents or other associates per approved building Standard Operating Procedures.
    • Receive and distribute dry cleaning and Farmigo grocery deliveries to residents.
    • Track, monitor and inspect amenity areas when rented by residents.
    • Appropriately handle noise complaints presented by residents after normal Management office business hours.
    • Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention.
    • Other tasks as assigned by the General Manager/Assistant Property Manager.

     

     

    Qualifications

    Qualifications:

    • High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English.
    • 1-2 years’ experience in customer service, residential concierge or related field preferred.
    • Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.

    EEOC

    Equal Opportunity/Affirmative Action Employer: Minorities/Female/Disabled/Veteran

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