The Durst Organization

  • IT Applications Trainer

    ID
    2018-1359
    Location
    US-New York
    # of Openings
    1
    Category
    Information Technology
  • Durst Profile

    For over 100 years, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations.

    Overview

    The Information Technology (IT) Trainer will be responsible for the design and implementation of all IT and Application Training to Durst Employees. In addition, this position will be providing on-going helpdesk support for the suite of applications

    Responsibilities

    IT Application Trainer

    • Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and understanding job-specific functions and tasks. Plans, prepares and researches lessons
    • Designs and facilitate specialized training sessions for departments and staff in small and large settings for a variety of applications including accounting software (MRI), Document Management System (Open Text) Microsoft office suite with a significant focus on Excel, Outlook, etc.
    • Partners with Human Resources to develop, improve and deliver ongoing training sessions related to acclimating new hires to PC systems during the onboarding process and Cybersecurity Awareness Training
    • Prepares instructional documents, manuals and videos on relevant IT procedures and applications
    • Ensures adequate tracking/metrics of training and work with the technology team and HR to measure impact/ROI
    • Maintains safe and secure work environment by following organizational standards
    • Partners with key stakeholders to determine best approach for developing new training platforms with a focus on specific applications or general desktop knowledge
    • Works with Human Resources to develop hiring practices that assess and evaluate IT skillsets
    • Anticipates employee needs and make appropriate recommendations/briefings.
    • Collects end-user feedback for the broader technology team to incorporate into future design/enhancements
    • Performs regular research for continuous learning of industry knowledge and trends.

     

    IT Support Desk

    • Primary helpdesk support professional for all software application questions regarding MRI, DMS, ect.
    • Provides superior service and timely solutions and by researching answers; guiding employee’s through corrective steps, and recommending changes.
    • Cooperates with technical team and shares information across the organization.
    • Builds positive relationships with employees.
    • Responsible for all computer, printer, and accessory device installations
    • Assists management to research, identify, and implement software and hardware enhancements and upgrades
    • Uses Helpdesk software to maintain accurate IT asset management, including maintenance and purchase agreement information for all IT resources.
    • Manages all smartphone and mobile devices including IPhones, scanners, netbooks, MiFis, tablets, etc. Performs trainings with all new users of these devices
    • Assists with all conference room set-ups for laptops, projectors and screens
    • Sets-up satellite office machines and troubleshoots either remotely or on site
    • Sets up all mobile devices, phones, printers and fax lines following active directory security protocols
    • Produces timely and detailed training and technical service reports and communicates data to Human Resources to support quarterly Learning & Development Organizational Reporting

    Qualifications

    • 4 year accredited college degree
    • 3+ years of experience within technical training
    • Experience at IT helpdesk a plus
    • Training Facilitation & Design Certification a plus
    • Demonstrates strong verbal and written communication skills
    • Demonstrates strong organizational, analytical and interpersonal skills with detail-oriented focus required
    • Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
    • Demonstrates computer proficiency, including but not limited to, Microsoft Office, SQL, MS Access Databases and Adobe.
    • Demonstrates computer hardware and network systems experience
    • Ability to multi-task and prioritize in a fast-paced, dynamic work environment
    • Ability to organize, coordinate and execute projects on time and with quality
    • Strong attention to detail and flawless execution skills needed

    EEOC

    Equal Opportunity/Affirmative Action Employer: Minorities/Female/Disabled/Veteran

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