For over 100 years, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have ensured the longevity of The Durst Organization.

Our Mission Statement: We build, own, and operate many of the world’s most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

We are seeking a Community Engagement Associate to support the work of our Marketing department, specifically the Events team. The Events team develops and executes programming and events for residents and tenants throughout our residential and commercial portfolio, respectively. The Events team routinely collaborates with Commercial and Residential Leasing, Marketing, Property Management, Building Services, Construction, Sustainability and Public Affairs team members to effectively strengthen and enhance community relationships and ensure best in class tenant/resident service experience.

S/he will be responsible for supporting the Events team in a variety of ways while contributing to fostering a sense of community. The incumbent has an interest in contributing to the design process from ideation to execution of unique experiences for our tenant base.

• Lead the event lifecycle of assigned events from the planning stages to coordinating, and execution of residential events including negotiating vendor agreements, create request for proposals, process invoices, respond to inquiries, and communicate event details with the appropriate property management team.
• Responsible for supporting event design and management across the residential portfolio, serve as the main point of contact at events owned by incumbent.
• Resolve daily challenges and foster a collaborative, problem-solving environment.
• Collaborate with consultants and project leaders to ensure timely approvals and project delivery Schedule team meetings, prepare meeting agendas, take meeting minutes and coordinate needed follow-up for quarterly event approvals.
• Monitor compliance with standard operating procedures, updating them regularly and support creation of team SOPs as needed.
• Event Planning of pre-event logistics, on-site execution and post-event recap.
• Create and manage Eventbrite, Durst app postings, and calendar invites for residents, staff, and vendors.
• Capture event photos and videos during residential events. Upload and tag visual assets in our corporate image database.
• Maintain event mailing lists and databases, deploy event invites as required and manage RSVPs.
• Collaborate with departments and fellow Marketing team members to update and maintain project schedules, dashboard reports and drive continuous improvement.
• Deploy event summaries prior to the event and post-event surveys to amenity members.
• Support departmental goals in developing ways to optimize and streamline the event planning process, standardize budget tracking, and control expenses, leverage event technology, analyze event success, and improve attendee experience.
• Contribute to and track Durst App postings for events.
• Integrate sustainability into processes, standard operating procedures, and adopted business practices as part of conducting core job responsibilities.
• Serve as a resource, advocate, and catalyst for sustainability at The Durst Organization. Apply the skills unique to your core job responsibilities for practical integration of sustainability into processes, standard operating procedures, and adopted business practices. Seek to empower our colleagues, consultants, tenants and residents to prioritize and actively engage in environmental stewardship.
• Additional responsibilities as needed.

• Bachelor’s degree or equivalent experience.
• Minimum of 3-5 years of experience in hospitality, event planning and management or related areas with high touch customer service, demonstrating a strong foundation in customer service skills.
• Open to working a flexible schedule with occasional evenings and weekends, as events will often require.
• Ability to travel within the residential portfolio (NYC area)
• Excellent verbal and written communication skills, including ability to give clear, concise direction to all audiences.
• Strong organizational, prioritization and planning skills.
• Excellent interpersonal and customer service skills for managing relationships with clients, staff and vendors.
• Understand the meeting planning process and management of the customer experience.
• Proven experience in managing and developing teams (vendors and on-site support)
• Ability to work both independently and collaboratively, taking initiative in assignments.
• Ability to lead and take direction, think creatively and proactively suggest solutions.
• Advanced skills using Microsoft Office Suite, including Word, and Excel required.
• A keen eye for detail and aesthetics with a positive, “can do” attitude even through challenges.
• Ability to effectively manage guest experiences and expectations using a high level of professionalism, tact and diplomacy
• Experience with MailChimp and Eventbrite, preferred.

 

Salary Range: $80,000 - $90,000 

Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.